Skills

• Management and Communication Platforms: AppFolio, Jira, Confluence, Notion, Slack.
  
  

• Digital Tools: Microsoft Excel, Adobe Photoshop, Elementor Pro, WordPress, Wix, Odoo.
  
  

• Languages:: Español (native), Inglés (intermediate-advanced

Education

Private School
Sagrado Corazón de la Molina

2004 - 2014

2014 - 2016

2020 - 2021

Isil Institute of La Molina

Coursework in Systems Engineering

Early and Primary Education Diploma

I studied at Colegio Ateneo, where I spent my teenage years and graduated from high school. During this time, I not only strengthened my academic knowledge but also developed a deep passion for sports and physical skill. This educational environment fostered in me a mindset of excellence and a constant dedication to being the best in everything I set out to do—values that have been key to my personal and professional development.

I studied at Colegio Sagrado Corazón de La Molina, where I developed fundamental academic skills and ethical values that have been the foundation of my professional and personal growth. During these years, I also participated in various extracurricular activities that fostered teamwork and leadership.

Private School
Ateneo de la Molina

High School Education Diploma

I pursued a degree in Systems Engineering, where I discovered my passion for artificial intelligence (AI) and its transformative potential across various sectors. This interest led me to apply AI knowledge in my professional work, driving process optimization and enhancing customer experience. I am motivated to stay at the forefront of technology, which allows me to adapt my skills and knowledge to meet market demands.

Medical Office Assistant

Professional Experience

July 2021 – December 2021

Emergency Admissions Executive

• Efficient management of medical appointments

• Ability to adapt to different clinical areas.

• Experience in various medical specialties.

• Strong administrative and organizational skills.

• Good understanding of healthcare operations and protocols.

Clínica Ricardo Palma

January 2022 – September 2022

• Efficient scheduling of appointments and logistical coordination.

• Supervision of medical procedures, compliance with protocols, and verification of records.

• Effective communication with patients and data entry.

• Assistance with billing, insurance, and regulatory compliance.

• Collaboration with the healthcare team and resolution of challenges.

Required Skills

Responsabilities

Achievements

I achieved 2nd place in the 'Operations Innovation Incubator' of Clínica Ricardo Palma for the project 'Service Executive for Patients Over 60 Years Old During Clinic Visits.' Recognized for promoting a patient-centered culture within the QuirónSalud-Clínica Ricardo Palma group, emphasizing innovation and a commitment to personalized care.

Customer Support Agent L1

November 2022 – February2023

• Efficient management of multiple chats (up to 3 cases simultaneously).

• Excellent customer service, prioritizing satisfaction and effective resolution.

• Mastery of internal systems for support (company portal).

• Professional and formal communication, focused on customer satisfaction.

Pin-Up Casino

Teleperformance

May 2022 – September 2023

Especialista Bilingue en Soporte al Cliente

Required Skills

• Handle inquiries about bonuses, promotions, payments, and withdrawals on the casino platform.

• Manage questions about transaction delays and withdrawal types based on the bank.

• Escalate specific cases for further analysis when more investigation was required.

• Maintain constant communication with supervisors to improve the support workflow.

• Consult and study internal documentation on the Confluence platform to enhance daily performance.

• Fluent handling of written customer service in English, meeting high-quality standards.

• Ability to analyze cases related to charges, identifications, and suspicious transactions.

• Mastery of protocols for account approval or blocking according to company policies.

• Teamwork to ensure the proper flow of assigned cases.

• Organization and focus in a high-volume request environment.

• Handle customer cases interested in car rentals through English-language chat.

• Analyze and verify the validity of charges and documents provided by customers.

• Detect and report potential cases of identity theft, suspicious cards, or fake documents.

• Maintain constant communication with the team to coordinate case and process management.

• Follow established protocols to ensure secure and efficient service.

Responsabilities

Required Skills

Responsabilities

Coordinador de Mantenimiento Residencial en EE. UU.

September 2023 – January 2024

• Ability to coordinate multiple processes and teams in real time.

• Effective negotiation with suppliers and conflict management.

• Mastery of technological tools such as AppFolio, Jira, Confluence, and Microsoft Excel.

• Analytical skills for cost and resource optimization.

• Clear and professional communication with clients and contractors.

Prime Property Management

• Comprehensive management of the maintenance of a portfolio of 300 to 500 residential properties, including condominiums and communities.

• Coordination with technicians, suppliers, and residents to ensure efficient case resolution.

• Supervision of progress in maintenance tasks and scheduling of appointments.

• Statistical data analysis to evaluate operational effectiveness.

• Selection and negotiation with key suppliers, ensuring an optimal quality-price relationship for services such as roofing and HVAC.

• Implementation of digital tools like Notion to improve team task organization and follow-up.

• Reduction of operational costs through strategic negotiation with suppliers, resulting in significant savings for the company.

• Increased team efficiency by integrating Notion, improving real-time visibility and control of processes.

• Creation of a corporate website on GoDaddy for an affiliated company, strengthening its online presence.

• Successful management of social media (Facebook and Instagram) to increase the visibility of managed properties.

Achievements

Required Skills

Responsabilities

Web Master y Desarrollador Front-End

February 2024 – December 2024

• Organización y planificación en herramientas como Notion para estructurar el desarrollo del proyecto.

• Diseño UX/UI utilizando herramientas como Adobe Illustrator y Photoshop.

• Optimización y compresión de imágenes para mejorar la velocidad de carga de la web.

• Inyección de código personalizado en Wix para crear funcionalidades avanzadas.

• Redacción de contenido optimizado para SEO.

• Capacidad para resolver problemas técnicos y mantener la funcionalidad del diseño.

Boltek Media

• Planifiqué y diseñé una landing page de alta conversión para el negocio Grupo La Única en un plazo ajustado. Este proceso incluyó reuniones con el cliente y la búsqueda de referentes para garantizar un diseño efectivo.

• Implementé un código personalizado en el modo desarrollador de Wix para que la página se desplegara automáticamente después de tres minutos de visualización de una masterclass, lo cual permitió mejorar la experiencia del usuario.

• Rediseñé ciertos elementos de la landing para asegurar que las animaciones y funcionalidades cumplieran con los requisitos establecidos, manteniendo la estructura inicial intacta.

• Creé 30 artículos optimizados manualmente, detallando los logros del jefe de la empresa y asegurando la calidad visual de las imágenes incluidas.

• Supervisé y ajusté los detalles finales del proyecto en constante comunicación con el jefe, realizando recomendaciones para mejorar el resultado.

• Digitalización de ventas: Logré digitalizar el proceso de ventas del negocio Grupo La Única mediante la creación de una landing page profesional. Este proyecto impactó significativamente sus ingresos y fue reconocido directamente por el jefe, quien destacó la calidad y entrega del trabajo en un tiempo récord.

• Charla sobre inteligencia artificial: Como representante de Boltek Media, dicté una charla en la Municipalidad de Chorrillos sobre el uso de herramientas de inteligencia artificial. Adapté el contenido a las necesidades laborales de los asistentes, explicando su impacto en la optimización de procesos y resolviendo sus dudas.

• Certificación por la charla: Obtuvimos un certificado que avala nuestra participación en esta capacitación, realizada en colaboración con un compañero de trabajo, consolidando el enfoque práctico y profesional del evento.

Required Skills

Responsabilidades

Achievements

Web Proyects

My first project on Wix was the creation of Costa Rica Best Drivers, where I learned all the platform's capabilities while designing a functional and attractive website for a tourist transportation business. I maintain a close relationship with the owner, providing ongoing support and exploring strategies to generate high-value content on social media.

At Grupo La Única, I developed a high-conversion landing page planned in Notion, focusing on UX/UI. I programmed a specific functionality for the page to deploy after a masterclass viewed from a Facebook ad, successfully digitizing the brand's sales and optimizing its online presence.

The website, multitudinesecurity.odoo.com, was developed using Odoo technology to meet the client's needs, integrating automations and efficient lead and data migration. The project was completed in just one week to coincide with a business fair in Chile, prioritizing the mobile version before optimizing for desktop. I collaborated with a graphic designer, maintaining constant communication to create each section and ensure a functional and attractive design, successfully establishing the company’s well-represented online presence at a key event.

Current Education

Thanks to my skill with the Wix platform, I am also currently studying WordPress, an essential tool for businesses looking to scale to the next level. WordPress offers more freedom and customization options compared to other website builders, allowing for the integration of advanced functionalities such as automations, efficient content management, and designs fully tailored to each client's specific needs. This learning process is helping me expand my capabilities as a web developer and offer more robust and versatile solutions.

I am also prioritizing the study of Adobe Premiere Pro due to the rise of artificial intelligence and my constant adaptation to new tools for generating high-value content for businesses. The Adobe suite is widely recognized for its power, innovation, and versatility, making it the ideal choice for creating professional audiovisual content that makes an impact on social media and digital platforms. With Premiere Pro, I can combine creativity and efficiency, achieving high-quality results that meet the demands of today’s market.